Thread 'Collatz: Can't sent password reset email'

Message boards : Projects : Collatz: Can't sent password reset email
Message board moderation

To post messages, you must log in.

AuthorMessage
Aberforth

Send message
Joined: 24 Aug 20
Posts: 3
Germany
Message 100441 - Posted: 24 Aug 2020, 11:31:25 UTC
Last modified: 24 Aug 2020, 11:32:20 UTC

I just joined collatz in BOINC but forgot to save the password in my password manager so I can't get into the project forums.

Unfortunately I can't get the password reset either.

Error message:
SMTP connect() failed.
Email failed
Can't send email to **********@**********.de
I also can't find any contact email addresses on the project website because the about and help pages are also broken.

Can anyone point me to a way to contact the project? Or tell them to fix their email server?
ID: 100441 · Report as offensive
ProfileJord
Volunteer tester
Help desk expert
Avatar

Send message
Joined: 29 Aug 05
Posts: 15561
Netherlands
Message 100443 - Posted: 24 Aug 2020, 12:16:33 UTC - in response to Message 100441.  

If you have added it already in BOINC, you can use your account key to log in.
In that case go to your BOINC data directory, open account_boinc.thesonntags.com_collatz.xml with Notepad, copy the 32 character hexadecimal value between <authenticator></authenticator>. Then go to https://boinc.thesonntags.com/collatz/login_form.php, fill in your email address and for the pasword paste the 32 character hexadecimal key and click Login. Presto. You can now change your password again. And remember that.
ID: 100443 · Report as offensive
Aberforth

Send message
Joined: 24 Aug 20
Posts: 3
Germany
Message 100448 - Posted: 24 Aug 2020, 14:27:06 UTC - in response to Message 100443.  

Thank you very much for that workaround, with it I changed the password and properly saved it in the password manager.
ID: 100448 · Report as offensive
ProfileJord
Volunteer tester
Help desk expert
Avatar

Send message
Joined: 29 Aug 05
Posts: 15561
Netherlands
Message 100449 - Posted: 24 Aug 2020, 14:31:50 UTC - in response to Message 100448.  

You're welcome.
Yes, that's a hidden feature, logging in with the account key. :)
ID: 100449 · Report as offensive
Profilemlviper
Avatar

Send message
Joined: 7 Sep 20
Posts: 45
Germany
Message 100925 - Posted: 2 Oct 2020, 17:21:36 UTC
Last modified: 2 Oct 2020, 17:21:43 UTC

If I couldn't add the project, yet, and don't know my password what can I do then?
ID: 100925 · Report as offensive
Profilemlviper
Avatar

Send message
Joined: 7 Sep 20
Posts: 45
Germany
Message 101104 - Posted: 15 Oct 2020, 9:25:43 UTC - in response to Message 100925.  

If I couldn't add the project, yet, and don't know my password what can I do then?


Just for info: I received an email that the issue is fixed and I now was able to reset my password. Thx.
ID: 101104 · Report as offensive

Message boards : Projects : Collatz: Can't sent password reset email

Copyright © 2024 University of California.
Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.2 or any later version published by the Free Software Foundation.