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Rickdude

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Joined: 30 Apr 20
Posts: 1
United States
Message 98214 - Posted: 30 Apr 2020, 12:29:55 UTC

Hi,

I'm running 7.16.5 (x64).

My computer is set up to always remain on while plugged in, although the screen turns off after 5 minutes. Prior to installing/running BOINC, tapping any key or the mousepad would be sufficient to turn the screen on and start working. With the BOINC manager running, eventually the computer will become unresponsive when I try to get the screen back on.

I have set BOINC to suspend when I am working on the computer and there is not an issue for several hours of running with no input on the computer, but every morning and, sometimes after a long time away from the computer, it becomes unresponsive, giving me no alternative but to reboot in order to get the screen back on.

My power settings are to suspend the screen after 5 minutes and to never go to sleep while plugged in (I have different settings for when the computer is under battery power, but BOINC settings are to not run under battery power). I have double checked those. It is running at 30% because my CPU was overheating (with the latest update, this may not be a problem, but I haven't checked yet).

Unfortunately, I cannot copy the event log prior to the problem because it seems to reset upon startup. If there is a way to get earlier information from the log, I'm happy to go find it.

Details on the system:
Intel Core i5-8250U @ 1.6 GHz 1.80 GHz
Windows 10 Home v1903, Build 18362.778
Manufactured by Acer

Thanks,

Rick
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Ken Sharp

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Joined: 14 Oct 08
Posts: 15
United Kingdom
Message 98390 - Posted: 8 May 2020, 18:26:26 UTC

The system log files will likely tell you something.

Also, how much RAM do you have?
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Profile Keith Myers
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Message 98394 - Posted: 8 May 2020, 20:08:18 UTC - in response to Message 98390.  
Last modified: 8 May 2020, 20:08:52 UTC

If BOINC is installed in the normal C: drive, the stdoutdae.txt file is in the BOINC data directory found at C:\ProgramData\BOINC. That is a hidden directory that you need to allow showing in File Manager.

The stdoutdae.txt file is the log file and is persistent. It has a backup in the stdoutdae.old file from any previous session. So you should be able to see the last entries to the logfiles before the start of the new logfile when you have to reboot to gain control of your host each time.
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Profile Jord
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Message 98396 - Posted: 8 May 2020, 20:50:50 UTC - in response to Message 98394.  

...the BOINC data directory found at C:\ProgramData\BOINC. That is a hidden directory that you need to allow showing in File Manager.
That's not necessary (setting Show hidden files and folders). Just fill in the path to C:\Programdata\BOINC\ into the path bar in File Explorer and hit Enter and you'll be in the BOINC data directory.
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Message boards : Questions and problems : Eternal Sleep

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